Before You Book

Thank you for considering Sacred Heart Line
I know reaching out isn’t always easy. Before you book a session, I’d like to share a few important details so you know what to expect. My hope is that you feel informed, comfortable, and supported before we even begin.

Is Sacred Heart Line right for me?
Sacred Heart Line offers one-on-one supportive conversations for adults (18+) who are looking for a safe, respectful and non-judgemental space to talk. You might be navigating change, feeling overwhelmed, seeking clarity or wanting a safe space to be heard without being judged or needing to have all the answers. This service is built on connection, compassion and honest conversation.

How do the sessions work?
Support Sessions & Extended Support Sessions:
You can choose between a Phone Call or Zoom Session, depending on what feels most comfortable and accessible for you. Once your booking has been confirmed, you’ll receive an email with your appointment details. If you’ve chosen a Zoom session, your meeting link will be included in the confirmation email.

Ongoing Support Sessions:
If you purchase this package, you’ll receive a confirmation email containing your unique booking code.
Your package includes 180 minutes of support to use over six weeks, giving you the flexibility to bok appointments when you need them most. There is no need to schedule all of your sessions at once. You can use your 180 minutes in whatever way best supports you.
For example:
• Four 45-minute Support Sessions.
• Two 90-minute Extended Support Sessions.
• One 90-minute Extended Support Session and two 45-minute Support Sessions.

Simply choose the appointment type you’d like, enter your booking code at checkout, and the session will be deducted from your remaining package balance.
This flexible approach allows you to access support when life changes, when something unexpected comes up, or simply when you feel ready for another conversation.

Before any session, I encourage you to:
• Find a quiet, comfortable space where you won’t be interrupted.
• Have a drink of water or a journal nearby if that helps you feel more relaxed.
• There is nothing you need to prepare. Simply arrive as you are.

Cancelling or rescheduling
If you need to cancel or reschedule your appointment, I kindly ask that you provide at least 24 hours’ notice whenever possible. This allows the appointment to be offered to someone else who may need support. If unexpected circumstances arise, please reach out and we’ll work through it together where possible.

Confidentiality
Your privacy is important to me. Everything shared during our conversations is treated with care and respect. In rare circumstances, I may need to share information if there is a serious or immediate risk of harm to yourself or another person, or where required by Australian law.

Important service boundaries
Sacred Heart Line provides peer support, mentoring and supportive wellbeing conversations in a safe, respectful and non-judgemental space. These sessions are not counselling, psychology, medical treatment, legal advice or crisis support. I don’t diagnose or treat mental health conditions. If I believe your needs are beyond what I can safely support, I will encourage you to connect with an appropriate qualified professional or emergency service.

By booking a session, you acknowledge that you’ve read and understand the nature and boundaries of this service.